When the Pôle emploi form the unemployed in the know-be

Arnaud, Becka and Julian were among the first to follow the new provision "to promote its image pro" in Occitania.

It is called "Enhance its image pro". This is the last-born of the services offered by Pôle emploi. Its goal : to develop and strengthen the know-be professionals of the unemployed, these so-called soft skills, or behavioural competencies, such as autonomy, team-work, adaptability, reliability, but also attendance, punctuality, adherence to instructions...

60% of employers consider these qualities more important than the technical skills of the candidates, according to the complementary survey to the labour force (BMO) 2017 employment centre. This is particularly true in the areas in contact with the public, such as catering, hospitality and trade.

Place skills

a year ago, satisfied by the issue, the head of Pole emploi, Jean Bassères, has made one of its arguments for remaining at the head of the institution. A repository of 14 know how to be professionals has since seen the light of day, built on the analysis of 4 million jobs. This list is particularly useful to enhance the "profile of skills" of the candidates, an all-new CV-online has been available since the summer on Pole-emploi.fr, designed to broaden the career opportunities for each registrant.

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Finish the only business logic, up to the approach to skills ! Launched in September last year, the training "to Enhance its image pro" is the culmination of this strategic shift, which is part of a wider deployment of the Investment Plan in the Skills launched in 2018 by the government.

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"This delivery is advocated by the advisor referral as soon as it has detected a particular problem, says Sophie Bread, responsible for the delivery of services to job seekers at the job center Occitania. For example, a succession of interviews that did not translate into any hiring, trial periods that interrupt, rupture protracted job, relationship difficulties with former employers or colleagues, a lack of knowledge of the codes and requirements of the recruiters..."

stand properly on a chair

Sub-contracted to training organisations and coaching by external Pole employment, the courses last for a maximum of 21 days. They gather first of a handful of unemployed people of all ages and professional sectors, for five days straight, from 9am to 16: 30. "The collective dimension is important to elicit the viewpoints and feedback of peers. Even the lunches are taken in common in a logical teaching," says Sophie Bread.

in The program : identify the professional attitudes existing, problematic or missing (such as punctuality), to raise awareness of the codes that are expected by the employers, lead to the argument in job interview, to decode the communication verbal and non-verbal...

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workshops are more customized are then proposed to the participants to deepen a particular aspect: team work, attendance, image and self-esteem, respect for instructions and rules of a business... "Take care of her appearance before going to an interview, arrive on time, and even stand properly on a chair are codes that could fade with time, unless they have never been controlled. I admit that I have a portfolio of job seekers who could benefit from this training," says a councillor who wishes to remain anonymous.

"I gained confidence"

In Occitania, more than 2000 job seekers have already benefited from this service. Councillor Catherine Jeanjean of the agency's job center of Pérols (34) has recommended it to a dozen youngsters between 16 and 25 years old. "They were desperately short of confidence in themselves, could not project themselves in a sector or a profession. This device has cropped. It enabled them to better know themselves, to dare to assert themselves in front of a group, to know how to present. In short, he has revitalised".

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Julien confirms. This Montpellierain 29-year-old abandoned his studies after having a breakdown during his second year of his degree in mathematics. "I have taken five years for me to rebuild and envision a future professional. I want to work in it, but as I had no degree and just some basics, I didn't feel legitimate. This service has helped me to overcome my feeling of inferiority".

role-playing Games, simulations, job interviews, and filmed, work on the gestures and stress management have revived the young man is shy. "I have gained confidence. In the process, I reworked my CV and respond to job offers." Since then, his candidacy has convinced a software company ready to train in the profession of web developer, with the key being a fixed-term employment of six months, "which could lead to a permanent contract".

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Like him, She feels more sure of herself. Unemployed for a year and end-of-rights, the ex-secretary fifty-year-old became auxiliaire of school life and then help at home, looking for a job as administrative assistant. "I realized that I had a tendency to me to denigrate during the interviews. I have learned to better put me in value", recognizes it.

Don't generalize the approach

Beatrice, a 45-year-old, in search of a position trade, insists on the cohesion generated by the group through the use of games and collaborative strategy aimed at revealing the skills of each. "I also understood the importance of codes of behaviour and verbal, and even the impact of body language on the mind !"

the dynamic of The group, it is also what retains Arnaud, a young graduate in game design: "the More that the know-be, I especially appreciated the exchange of experience with other participants. I felt less alone in my job search."

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Break the isolation, strengthen the self-confidence, highlight its strengths, be more comfortable, to convince and reassure employers, this new provision was unanimous. "Work on the image and self-esteem is a vital step in a job search", approves Alexandra Nougarede, a steward, SNU FSU Pôle emploi Occitania. Even if, according to her, it would not be appropriate to generalize to all of the unemployed and even less to impose on them. And remember the controversy caused by an infographic, "The day-to-day a job seeker successful," published in may of 2017 on social networks by an agency of Hauts-de-France.

100 000 beneficiaries by the end of 2019

"furthermore, it is not enough to be motivated, well presented and have the patter to find a job, as claimed by the simplistic message of Macron, continues the trade unionist. The awareness-knowledge must be integrated in a professional career which takes account of the qualifications and experiences of each individual".

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the Management of Pôle emploi Occitania, it ensures that the councillors are well aware of this overall approach. As for its generalization, Sophie Bread reminds us that the provision is not mandatory. But says the goal is to benefit 9,000 unemployed occitan by the end of 2019. A number raised to 100 000 on the national level.