On 01-time is on Friday, Swedbank received the disturbances, which involved the issue of implementing transactions. It was not possible to go to the home page or from within the app. The compensation will be paid to the clients who have come to financial ruin. This is something that several people have picked up on the more-or-less tongue-in-cheek post on Its Facebook page.
”I need to shop for valentine's day!!!! I will need a lot of compensation in the event of the marriage going to pieces.”
”Would buy flowers for my wife, I don't. Now, I don't dare to go home. How to compensate me?” said the one-person, followed by a very happy man.
early the next morning credit card payments, mobile and customer service centers work, but the afternoon was clear, the problems still remain.
the Systems was down for the night, and early in the morning. They are up and running again, however, there is still interference, " said Unni Jerndal, head of communications at Swedbank, at lunch time.
According to Unni Jerndal, this is an internal technical error. It must, therefore, does not have to be a cyber attack from the outside.
" work is under way with full force in order to solve the problem. We are sorry and apologize for the inconvenience, this is affecting our customers, " said Unni Jerndal.
the Bank has around eight million retail customers and 600,000 corporate customers in Sweden, Estonia, Latvia, and Lithuania. All of our customers have been affected, according to Unni Jerndal.
Customers who say they suffered economic damages to make a claim by contacting the bank, the customer service centre or a branch. The amount of money it is possible to get the compensation for each of the cases.
" It's a dialogue with the customer when we receive a complaint, said Unni Jerndal.
the bank's problem.
" We are following this closely. We are going to ensure, and to ensure that the bank is taking steps so this does not happen again. As always, we will follow up on this, " says Victoria, and Ericsson, the Swedish financial supervisory authority's press office.
She doesn't want to judge the specific event as of yet.
"It's not a good thing when it happens, the downtime, but I don't want to have a look at the specific incident," says Victoria Erickson.
for more information, see the Swedbank expects to complete the FI-fine.