Unicaja Banco completes the technological and operational integration with Liberbank

MADRID, 24 May. (EUROPA PRESS) -

Unicaja Banco has completed the technological and operational integration of Liberbank in the entity as planned after the work carried out last weekend, as announced by the bank in a statement.

Thus, after the technological migration, Liberbank origin customers can now operate through all Unicaja channels as planned.

These works have allowed "full" integration from a technological, commercial and operational point of view, resulting in a unified technological platform "more powerful, efficient, with greater capacities and safety and quality standards" in the service centers and channels of Unicaja Bank.

In this way, the merger process of Unicaja Banco and Liberbank, which materialized on July 30, is completed in less than a year.

Liberbank origin digital banking through the web has been automatically redirected to the Unicaja website and customers can access it through this channel or by downloading the Unicaja digital banking mobile application, using the same access codes they had Until now.

Likewise, Bizum's operations and immediate transfers have been restored, and both the ATM network and the POS terminals for purchases in stores and through the Internet operate normally, and updated balances and movements can now be seen. This process has not affected customers from Unicaja.

Unicaja points out that the preparation of the technological integration process has involved close to 700,000 hours of work carried out over eight months by a team of around 500 people.

The migration of more than 200 million digitized documents from 1.8 million clients of Liberbank origin has been carried out, with the volume of information transmitted being 100 terabytes (TB).

Similarly, this process has involved the integration of 575 branches and centers, 1,249 ATMs, and 2,700 mobile devices (Smart PCs, tablets and mobile phones) from Liberbank.

Likewise, the technological integration process has meant, with respect to the Liberbank original workforce, the prior launch of a face-to-face and online training program with an average of 148 hours, developed by 176 training groups and aimed at 2,300 employees.

The work for computer and operational integration began last Friday the 20th, at 3:00 p.m., and has been extended over the weekend, being considered completed, as planned.

Once the integration of the systems has materialized, the entity fully operates as a single bank under the same distribution platform, which allows the unification of the systems to access a homogeneous catalog of products and services, as well as customer service and functionalities of all distribution channels, such as branches, ATMs, digital banking (web and mobile application) or telephone banking, among others.

"The integration has been carried out with maximum security, protecting the data and positions of clients from Liberbank who are the object of this action, and having as one of its main objectives to avoid the impact on clients, who have not had to carry out no special management to adapt their products to the new platform," says Unicaja.

Likewise, it indicates that Liberbank origin customers have the "necessary" information about the process, previously provided through the usual channels and complemented by mechanisms such as answers to frequently asked questions about features and services, as well as advice on cybersecurity.

Unicaja Banco reminds that computer integration will not require a change to be made in Liberbank origin cards, nor in their numbering or PIN. They can continue to be used until they expire, automatically renewing with the image of Unicaja Banco.

The products contracted with Liberbank automatically change their assigned numbers, without the client having to carry out any additional action, including direct debits that continue to function as before.

In the case of client pension payments from Liberbank, the amount can be withdrawn free of charge up to three business days before its official payment by Social Security. Even if the client does not see the payment of the pension reflected in the account until the last business day of the month, they can make, if they do not have enough available and free of charge, cash withdrawals at ATMs and branch windows, card payments, charge installments of loans and transfers, in addition to paying direct debits up to the total amount of the pension.