We're not robots: workers from the Crossroads show their exhaustion

The barometer entitled "I note my box", carried out in face-to-face by 136 delegates CFDT of January to march, gives an overall score of 4.5 out of 10 at the Crossroads.

The employees of Carrefour are the two-thirds "exhausted morally and physically", and 76% do not trust the company to evolve, according to a survey that has collected 7000 responses, was presented this Friday by the CFDT, the second syndicate, group, video conferencing.

The barometer entitled "I note my box", carried out in face-to-face by 136 delegates CFDT of January to march, gives an overall score of 4.5 out of 10 at the Crossroads. According to Sylvain Macé, a trade union delegate central Crossroads, it is a first in a company in France. The answers, which is processed by an independent consulting firm, focused on the health, conditions of work and the organization. They are supplemented by a questionnaire in may on the crisis of the Covid-19.

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Among the 7,000 employees interviewed from January to march, 69% reported a lack of information on the vast transformation that had begun in 2018 by the CEO, Alexandre Bompard, with thousands of deletions of positions of the key. 76% said they did not have confidence in the business to evolve.

However, 63% say they feel well at the Crossroads, "because of the friendliness between colleagues and a social status a little higher than the average for the large-scale distribution," observed Bruno Mouty, responsible CFDT to the group committee.

68% feel exhausted-physically and 65% morally, so that their work load has increased for 77% of them. 38% believe they have had health problems, and 25% said they take drugs or stimulants to cause labor.

"Attention to the human"

"today, we are less and less numerous within each store. Even the versatility of the personnel is not enough to fill the holes," said an employee. "Attention to the human, we are not robots, even if one wants to replace us with robots," says another.

The survey collected more than 4,000 verbatim, where the employees regret that we will not be associated with the transformation plan, to be "always put in front of the accomplished fact". The CFDT, who will present these results to the AG shareholders, would like to work with Carrefour with a view to "positive results" during the next edition of this barometer in 2021.

A special survey on the internet has collected more than 1,000 responses in may on the crisis of the Covid-19. More than 50% of employees believe that their working conditions have deteriorated further with the pandemic. They acknowledge that they have personal protective equipment sufficient, with a downside in the franchise but find the safety distances to be insufficiently met. They demand tests and fear the "vast majority" of be contaminated at their job, especially as colleagues have been.

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"I can't give you any figures on infections and deaths, the company refusing to communicate on the subject," said Sylvain Macé. The CFDT request the establishment of a "true health service internal" endowed with means and health professionals.

The secretary-general of the CFDT Services Olivier Guivarch also hopes the initiative "I note my box" will be repeated in other companies. He regretted that the large-scale distribution has not acted at the level of the branch for recognition of the effort made during the crisis of the Covid: "We had a race to the shallot of the patrons of the great distribution."

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Carrefour has granted a bonus of 1000 euros to its employees, stores, drive and deposit. "It would have been more relevant to reason about a premium power purchase for all for the year 2020," noted Sylvain Macé. It also calls for a reflection on the franchise (hiring managers of the stores) which deprives employees of the benefits of the Crossroads, "while they wear uniform, Carrefour and provide the same amount of effort".