The galley of the unemployed who are not proficient in the internet

Use an app to find a job, scan his CV, or even register at the Pôle emploi is difficult for many job seekers.

Poor control of tools, lack of equipment (smartphone, computer...) or a problem accessing the internet. In total, 14 million French people are "distant digital", believes France Strategy institute attached to the prime minister's office, in a report published in early July entitled "the benefits of better digital autonomy". And there are among them an over-representation of older workers, the low educated and "without a professional activity."

Problem : since 2016, the registration with the employment must be done through the internet. Result: the agency of the city centre of Roubaix, six young people in "service civique" take turns at the reception to help job seekers in their efforts. The agency also works with the association "Emmaüs connect" to the unemployed who are most distant from the digital, and puts in place specialized workshops, explains to AFP the director, Zhora Elbasri.

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according to a study by the public operator, a person in five moves physically to register and 28% in total-were in need of help, which can be done also by phone. "Some don't have computers, or are not sure to have well scanned a document", shows Tarik, 21 years of age, in civic service, from June to Roubaix.

"to Be absolutely visible"

applicants need "someone to help", or even that it writes the emails "in their place", explains Rose-Marie Péchallat, former advisor to Pôle emploi. An approach that is far from being easy. "It is a certain humiliation to come, saying, "I want you to help me" or "I just don't understand what I said"," described one that helps since several years the unemployed, in trouble with the operator, through a web forum

register at Pôle emploi is only the first challenge to meet when we do not control the internet. According to a study of the Dares (1), 41 % of institutions use their website to collect nominations. And in 45% of recruitments, the internet has been directly mobilized to serve ads or consult CVthèques. "Given the fact that 75% of jobs require at least the mastery of the digital skills base, an individual is more likely to have a job if he masters these skills than in the opposite case," recalls France Strategy.

(1) How employers recruit their employees?, study published in October 2017.

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in order not To leave some unemployed dock, the association "Solidarity New face of Unemployment' (CNS) has also set up workshops digital. "We also have a lot of seniors who have an email address and which it never used," explains Hélène Cazalis, delegate general assistant. In addition, and even if it does not have to "not bet everything on the digital", it is nevertheless necessary to understand the new logic of recruitment related to the internet. Employers "are looking their applications in a pool" so that"it should absolutely be visible". "Someone who does his CV that 60% does not appear at all, and that it is little known to job seekers," she adds. She also believes that "professional social networks" for the job search are often "under-used".

(1) How employers recruit their employees?, study published in October 2017.