in The human Environment and Transport Inspectorate (ILT) explains, KLM royal Dutch airlines, Corendon, Easyjet and TUI to set a deadline for the repayment of the customer due to the coronacrisis not able to. The inspection of the airline on which a deadline is in a conversation, and those conversations were "not optional," he writes in the ANT Monday.
the Airline, the client should really be within seven days from the date of the cancelled trip will pay you back. That is, according to the companies, however, are not always feasible, because of the coronacrisis a huge number of requests for the refund.
in Order to make sure that consumers do with their money, within a reasonable period of time, recover, go to the ANT, now the airlines are in a call. The talks will take place in July and August. For airlines that do not comply with the appointments to keep, getting a warning and then a penalty is imposed.
as of The inspection, to do further investigation into easy jet Airlines. The airline says passengers have the choice between a refund or a new booking, but the customer paints a different picture. Therefore, it leads the ANT to a interventiegesprek with the company.
for example, If a flight is cancelled, passengers are entitled to a refund of the ticket price. Not all of the carriers were in the coronacrisis it. KLM royal Dutch airlines, Easyjet, TUI, and Corendon to adjust their policies once they were in the meantime.