Refund of tickets: eight companies reported by consumer associations

Air France, EasyJet or Ryanair have been pointed out by the european Bureau of consumers unions for "violations" of the rights of passengers.

Eight companies, including Air France, EasyJet or Ryanair, have been pointed out on Wednesday by the Bureau européen des unions de consommateurs (Beuc) for "violations" of the rights of passengers, including a refund in the event of a cancelled flight.

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The Brussels-based organization said that it had alerted the european Commission and the national authorities for the protection of consumers of these violations, calling for an investigation into these practices "unfair" that constitute a "violation" of eu legislation."Since the beginning of the crisis of the Covid-19, many airlines flout passenger rights," said the director-general of Beuc, Monique Goyens, said in a statement.

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"They rob the passengers of their right to a refund"

"They rob the passengers of their right to a refund in the event of a cancelled flight and deceive the passengers by providing them with an incorrect information, partial or unclear on their rights", she continued. The consumer associations are members of Beuc have been "flooded with thousands of complaints", she noted.

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The organization notes that "if unfair labor practices have been evident in the sector as a whole, Aegean, Air France, EasyJet, KLM, Norwegian, Ryanair, TAP Portugal, Transavia are amongst the companies with the most complaints from consumers" at the european level.

44 consumer organizations represented

The Beuc has set this mechanism "external alert" with the Commission and the national authorities, which may lead to an investigation, with 11 of its member organizations, such as the UFC-que choisir (France) and Test-Achats (Belgium).

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The Beuc represents a total of 44 consumer organizations from 32 countries. Throughout the crisis, the european Commission has emphasized that the rights of consumers were still valid despite the context and the difficulties faced by the air transport.

Trial of offences against ten EU countries

It launched at the beginning of July an infringement procedure against ten EU countries, including France, to defend the right of travellers to be reimbursed in case of cancellation of travel due to the sars coronavirus.

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The other countries served by the Commission are the Czech Republic, Cyprus, Greece, Italy, Croatia, Lithuania, Poland, Portugal and Slovakia. Such a procedure may eventually lead to a referral to the Court of justice of the EU.