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Ha ha, finally you got them!, the officers of RSI victims of the end of the plan

The Assembly passed the end of the RSI for the January 1, 2018. In the meantime, the employees of the caisses are managing the folders, at best, in a poisonous

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Ha ha, finally you got them!, the officers of RSI victims of the end of the plan

The Assembly passed the end of the RSI for the January 1, 2018. In the meantime, the employees of the caisses are managing the folders, at best, in a poisonous climate. Reporting to Lille.

Continue to work daily knowing that everything, or nearly everything, will change. It is the challenge to which are subjected the employees of RSI. The bill of financing of social security (PFLSS) for 2018, has been debated in the Assembly since the October 24, act the disappearance of the social plan of independents for January 1, 2018.

"You also will know Pôle emploi"

This campaign promise of Emmanuel Macron confirmed in the month of June has had funny consequences. "The ad policy has the effect of releasing a word. Some tell us: "Ha ha, finally you got them!" or "You also will know what it is like to be in Pole employment," says Patrick Davigo, executive director of caisse populaire Nord-Pas-de-Calais. A statement corroborated by the words of the national ombudsman of the IHR, Jean-Philippe Naudon, who claims to have received numerous reports of a "rising incivility" in recent weeks. Some of the insured, in the war against the regime, would have the sense to take, then, a form of revenge...

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The RSI is not accounted for insults or attacks and so can not specifically quantify this increase but the voltage is part of the daily lives of the officers, who have to deal with. "One reacts systematically when someone holds racist or sexist, by making a written reminder to the insured, but it never goes further," says Patrick Davigo. In fact, up to the physical assault, the agents will not say too much nothing. They continue, they will deal with the matter by seeking the maximum of understanding of the reasons for this aggressiveness."

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Sophie, advisor in social protection for the past two years has the habit of moving around to go to the meeting of craftsmen and merchants who seek a customized appointment. Last July, one of his interviews went very wrong place. "I'm accustomed to the names of birds, she says. many people believe that we embody a form of system, against which they are very cut up. But then, for a problem of minimum contributions that are not paid, the insured has exploded and lifted his arm as to strike me." A gesture too much for the young woman, who has decided to lodge a complaint.

"The RSI will always be open on January 2,"

The violence, at least verbal, would therefore be a corollary of the business. But it exercises over the employees of the caisse's insidious pressure, exacerbated by the current context. Between "death" is imminent is announced and the obligation to pursue the public service mission assigned to them, agents are struggling more and more. "We have a list of arguments, elements of language, let's say, that we're rolling out to the insured persons to reassure them and provide them with the maximum amount of information possible, ensures Pierre-Laurent Sedillot, head of the fund , Lille. in The first thing to be said is that we will be open on 2 January."

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Four floors above of the home, where is the telephone platform, the question is also very frequently. If the agents do not have physical contact with the self-employed, they discuss with them on the phone. "No, Madam, don't worry, we're not going to disappear overnight and your file will not go to the trash", responds, smiling an employee. Here, 25 agents handle sixty calls daily. Requests for payment terms or explanations on the basis of contributions from the whole of France, or specific questions about the benefits of the share of insured persons in the region Nord-Pas-de-Calais: the palette is very wide.

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Christelle, in the position for over a year, finds it also to a multiplication of questions about the fate of the RSI in recent times. "There are two types of people: those who rejoice in the disappearance and believe that it means the end of contributions and those who did not wish to be the permanent deletion of the regime and worried about the future." To the two, she replied invariably the same: the social protection will continue and the records will always be treated.

"It removes something that has been walking better and better'

The cut-off date of 1 January 2018 is only a first, but very symbolic step. The RSI as an autonomous legal entity will disappear and change of name to the social Security of the self-employed. It will be a fund delegate provisional. The PLFSS 2018 provides for a transitional phase of two years during which the migration of records and teams to different funds* dedicated to the general system must operate.

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"I like the generalist approach of this business, the fact of being able to consider the disease, the pension and the payment of the dues of a single shot. What is it going to have to do after ? We can still move in the region at the meeting of the independent? I have the impression that it removes something that worked better and better," laments Audrey.

"Everything is in a folder, complete Marion Naudin, at the head of the claims department. The payment of sickness benefits, for example, can only operate if the insured is current on dues. A grain of sand and the machine can clog. I know the specific problems of the independent and I do everything to treat the insured files in a comprehensive way."

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"Hi band of assholes"

repository of all the angers and frustrations, this service serves as a lookout. Some e-mails or letters begin with "Hi band of assholes" (sic), however, the four people assigned to this service respond systematically. "Since few months, many of the self-employed are directly addressed to the president of the Republic by sending mail to the Elysee, that we transfer it," says Audrey Angelofranchi, deputy director of the IHR Picardy and Nord-Pas-De-Calais.

*A special line "independent" should be retained within the three bodies of the general system for dealing with the disease (CNAMTS, CPAM), retirement (CARSATT) and the collection of contributions (URSSAF).

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How will the coming months? Difficult to say for the moment. "Our fear is that the window dedicated to that is the RSI may not be preserved. There is no window dedicated to a unique and centralized, but a special line independent in each of the funds of the plan general. Impossible, therefore, to have an overview of the situation and allow the insured to understand why it is "spades" 50% of its income, concluded Patrick Davigo. And the major risk is that the insured be cruised and returned from a crate to another." A configuration which could, therefore, cause other reactions explosive...

*A special line "independent" should be retained within the three bodies of the general system for dealing with the disease (CNAMTS, CPAM), retirement (CARSATT) and the collection of contributions (URSSAF).

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