The new fall of Redsys is due to an internal technical problem and not a cyber attack

The Bank of Spain requests information from Redsys

MADRID, 24 Nov. (EUROPA PRESS) -

The new fall that the Redsys payment platform experienced this past Thursday is due to an internal technical problem and not a cyber attack, as reported by financial sources to Europa Press.

After the drop recorded last Saturday, November 18, this Thursday Redsys has once again registered incidents, affecting POS terminals and transfers, including payment through Bizum, on the eve of 'Black Friday'.

These problems have not affected all financial entities equally, impacting some more than others, as the same sources have explained.

Bizum reported this incident around 10:00 p.m., with a message on the social network 'X': "It is possible that you have tried to operate with Bizum and have not been able to. We are working on its solution, we keep you informed. We are sorry for the possible inconvenience. Thank you very much, bizumer," he wrote.

Around midnight, he warned that from 11:25 p.m. it was already possible to operate through Bizum "normally" and that operations would be regularized "automatically" in the following hours.

For its part, Redsys reported the incident around one in the morning through 'X', indicating that a "technical incident" had occurred that had caused "transitory instability" in the system in charge of processing transaction transactions. Payments. At that time, he added that service had been restored "in full."

Already this morning he reported that, after this latest incident, "the root cause of the problem" has been identified, together with the manufacturer involved.

"The recommendations provided have been applied and the network operation and monitoring teams have been reinforced," he added.

For its part, the Bank of Spain has requested from Redsys "detailed" information on the incidents both on Saturday the 18th and on Thursday the day before Black Friday "in accordance with the established frameworks", sources from the organization informed Europa Press. who denied that this request for information implies the opening of a file for the signing of payments.

In addition, the institution has stressed that "close monitoring" of the measures that Redsys is taking is being carried out.

It is worth remembering that last Monday the governor of the Bank of Spain, Pablo Hernández de Cos, stated that he had "no evidence" that Saturday's fall was due to a cyber attack, but rather, it was due to a technological issue.

"We are not aware that it was a cyberattack problem, but rather, probably, although it is a bit premature, a technological issue," De Cos commented on the matter at the lunch organized by the Financial Markets Association (AMF) in the Madrid Casino.