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MADRID, 2 Jun. (EUROPA PRESS) -
The Minister of Inclusion, Social Security and Migration, José Luis Escrivá, assured this Friday that since his Department detected that service appointments were being sold at Social Security offices, he addressed the situation "radically".
Asked about the complaint by the Economic and Social Council (CES) of the existence of a black market for the sale of appointments, Escrivá pointed out that, at the time, it was detected that 1% of appointments "were made through robots". , so they proceeded "immediately" to establish a blocking system for IP addresses that came from robots.
In addition, the minister, in statements to TVE collected by Europa Press, explained that the identification procedures for granting Social Security appointments were made "much more" difficult and telephone and other types of operations were "widely" reinforced to previous appointments.
The minister has pointed out that during the pandemic the use of previous appointments became general "by obligation" and, subsequently, "a series of dynamics and uses have been created that have had to be stopped", such as the sale of appointments.
Escrivá has insisted that anyone who really has an emergency can go to a Social Security office without a prior appointment. In fact, one in four services provided by Social Security in April did not have a prior appointment.
"There are some help desks where you raise your problem and if the issue has these characteristics you are immediately attended to. I think we have had a transition from the pandemic where everything was by appointment and it has had to be adjusted, but we are addressing it in a very energetic way", he underlined.
The minister recalled that the Social Security workforce is increasing after losing 23% of its officials between 2011 and 2020. In fact, he highlighted that by the end of this semester, 3,000 more civil servants will have joined Social Security, "an absolutely record number."
